Shipping Policy
Shipping Locations
We currently ship within Uganda, specifically serving:
- Kampala
- Entebbe
As we grow, we look forward to expanding our delivery zones to reach even more customers.
Shipping Methods
Your order matters — and so does our planet.
To ensure fast, fresh, and environmentally friendly delivery, we use our electric boda for all shipments within our service areas.
This allows us to:
- Reduce emissions
- Deliver faster
- Maintain product freshness throughout transit
Delivery Time
Orders placed before 5:00 PM are typically delivered same day or next business day, depending on your location and order volume.
Orders placed after 5:00 PM will be processed the next business day.
Delivery Fees
For a small fee of 5,000 UGX, we are happy to deliver anywhere in Kampala and Entebbe.
Order Confirmation
Once your order is placed, you will receive a confirmation message with your order details and expected delivery window.
Freshness & Handling
We take great care to maintain the quality of our yoghurt during transit. All orders are handled under hygienic and temperature-safe conditions.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours with photos, and we will assist you promptly.
Customer Support
If you have any questions about your delivery, feel free to contact us via WhatsApp +256 787 134 344 or through our contact page. We’re always here to help!